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ABOUT THE ROLE
• Work on-site with Athletics South Australia
• Supportive team environment
• Fully funded qualification: Certificate III in Business
• Support from a dedicated AFL SportsReady Field Officer to help you achieve your goals
• If you are Aboriginal and/or Torres Strait Islander, you will also receive one-on-one mentoring support and networking
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WHY SHOULD YOU WORK WITH US?
Our employment pathways are the best way to fast-track your career. We will provide you with the real skills and experience needed to succeed when first starting your career.
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DUTIES & RESPONSIBILITIES
Position Purpose
Assisting in membership, office and finance administration, and events support, the Member & Administration Assistant will play a significant role in ensuring an inclusive and enjoyable customer experience for all and look to continually improve the delivery and overall consumer experience of Athletics SA’s core product offerings, including those delivered through its sub-brand, Running SA.
Key Responsibilities
The Member & Administration Assistant is part of a number of key organisational and administrative functions and these are outlined below.
Member and Database Management
• Maintain the organisation’s online CRM program, database(s) and distribution lists for registered athletes, officials, coaches, and life members
• Assist the Operations Manager be acountable for the on-going operation of the CRM system, trouble-shooting and liaising with the supplier and Athletics Australia as required
• In conjunction with other staff, coordinate the annual membership renewal and acquisition program with affiliated clubs
• Assist in the training of club personnel and provide assistance for individual club database management as required
Office and Finance Administration
• Be the first point of contact for a positive customer experience, answering telephone, website and email enquiries
• Annual General Meeting and governance administration such as working with children checks and affiliation processes
• Assist in the updating of the organisation’s policies and procedures
• Assist the Operations Manager in monthly finance reconciliation, reporting, accounts receivable and payable data entry in Zero platform
Competition and Events Administration
• Assist the Events Manager by setting up online registration for meets and events
• Oversee the electronic registration and check in process and collection of competition fees, along with general customer service
• Create and order competition bibs/numbers for athletes each season
• Attend Athletics SA events and be responsible for distributing competition bibs, registration and athlete queries
• Liaising with schools and officials, book officials for school meets as required
• Working with other staff, coordinate the annual Club Conference, meetings, and Awards Presentation
General Duties
• Work closely with other staff members and assist in identified peak periods and for key events such as the Adelaide Invitational and National Championships
• Assist the Communications Lead where possible including on socials and e-newsletters to members
• Assist the CEO and Communications Lead in preparing sponsorship proposals and reports as required, and in servicing sponsor agreements
• Coordinate the ordering of stationery and consumables as needed
• Take responsibility for ensuring all office areas are kept tidy and organised, including overseeing the management and maintenance of storerooms
• Undertake other duties as directed and required from time to time
Reporting and Working Relationships
The position of Member & Administration Assistant reports to the Operations & Events Manager and works closely with other Athletics SA staff and volunteers.
Internal Relationships External Relationships
CEO
Operations & Events Manager
Pathways Manager and Pathways Lead
Communications Lead
Other ASA staff
Members
Clubs
Sponsors
Athletics Australia
Suppliers
SA athletics entities
Special Conditions
• Work outside of normal office hours, including weekends will be required
• A current driver’s licence is required
• Athletics SA is a smoke free and drug free workplace
• Employees are required to have or be prepared to undertake a Working with Children Check
PERSONAL ATTRIBUTES
Prior experience within sport is preferred, but not vital. It is important to have a range of personal and professional skills, and possess an interest in working within a small team and complex and fast-paced organisation.
1. Skills
• Skills in managing a website and CRM/registration portal preferred
• The mannerism to confidently answer telephones and communicate with members and the general public
• The ability to be a team player, which takes on tasks as they arise
2. Strategic Thought and Direction
• Understands the role and strategic direction of ASA and the purpose of the role
• Demonstrated judgement and common sense
• Employs a mature approach to their work
3. Results Orientated
• Takes responsibility for seeing tasks through to completion, within agreed timeframes and budget
• The ability to show initiative and work autonomously
4. Develops and Maintains Effective Working Relationships
• Establishes and maintains effective internal and external relationships with individuals and groups
• Operates as a team member, contributing to the development and sharing of team knowledge and resources
• Values diversity and difference and sees issues from various perspectives
• Treats people with respect
• Understands the nuances of working in sporting organisations with a high number of volunteers
5. Displays Professionalism, Maturity Drive and the Highest Standards of Personal Behaviour
• Demonstrates professionalism, takes personal responsibility and adheres to the expected standards of behaviour
• Provides accurate and timely advice on issues relevant to responsibilities
• Keeps management informed of any issues as they arise
6. Communicates with Confidence
• Communicates in a clear, concise and confident manner
• Adapts their communication style to the audience, ensuring that messages are understood and alternate views explored
7. Demonstrates Understanding
• An understanding of the workings of not-for-profit and/or state level sporting organisations and their affiliates
Job Requirements for this role:
- Ability to work well individually and as part of a team
- Strong communication skills
- Commitment to the delivery of quality customer service
- Good time management / organisational skills
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SALARY
As the successful candidate, you will receive:
$21,500 – $30,000 plus 11.5% Superannuation
- National Training Wage Award
- Fully Funded Qualification
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MORE INFORMATION
- People with tertiary qualifications need not apply. Current university applicants may have to defer their studies to be eligible for this traineeship.
- This position is best suited to a recent secondary school leaver.
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OTHER JOB REQUIREMENTS
Applicants must have:
- Drivers License
- Working With Children Check
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Applications for this position will close:
September 27, 2024 5:00 pm
All applications must include:
- A Cover Letter
- A Resume
- Application Details
- Position Details
- Job Specific Requirements
- Previous Employment
- About your time at school
- Previous Education
- Skills
- Referees
