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BSB20120 Certificate II in Workplace Skills

This course will help you develop practical workplace skills including communication, customer service, teamwork and business technology. This course is ideal for school-based trainees and those seeking entry-level employment opportunities.

Entry requirements

None.

Units

BSB20120 Certificate II in Workplace Skills comprises of 10 units of study: 5 core and 5 elective. The units set out below form the basis of the qualification but can be subject to change.

  • BSBCMM211 Apply communication skills
  • BSBPEF202 Plan and apply time management
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBWHS211 Contribute to the health and safety of self and others
  • BSBTEC201 Use business software applications
  • BSBOPS203 Deliver a service to customers
  • BSBOPS201 Work effectively in business environments
  • BSBSUS211 Participate in sustainable work practices
  • BSBPEF101 Plan and prepare for work readiness
  • BSBTWK201 Work effectively with others

Assessment expectations

Students complete assessments for each unit of competency throughout the course in their own time outside of scheduled training sessions. Trainees will also have dedicated time built into their work schedule to complete assessment tasks.

Career opportunities

The course provides a variety of skills and knowledge that are required to work across different business industry sectors. Graduates could work for large or small businesses in a variety of entry level roles which may include customer service, data entry or general administration work.

Pathways

Build on your skills and explore further opportunities in business related fields. This qualification can provide a pathway to:

  • BSB30120 Certificate III in Business
  • BSB40120 Certificate IV in Business

About studying with AFL SportsReady

Why choose AFL SportsReady?

SportsReady Education is a leading education provider of sport and business education, and forms part of AFL SportsReady. Our focus is to create quality employment and education training programs, which will in turn create great careers.

Eligibility and Fees

Fees vary by state and territory and depend on your funding eligibility. Government-subsidised places may be available. See our current fee schedules on the Fees & Eligibility page for full details, or contact us for advice on your situation.

View Fees & Eligibility

Credit Transfers & RPL

If you've already completed nationally recognised units, you may be eligible for credit transfer. If you have relevant skills and experience from previous work experience, you can apply for Recognition of Prior Learning (RPL). Talk to our team to discuss your options.

Contact us

Have questions about this qualification? Our team can walk you through eligibility, funding, intake dates and the enrolment process. Please email education@aflsportsready.com.au.